MSA Bristol Opens Scottish Service Centre


MSA Bristol, a leading supplier of PPE to fire services around the globe, has opened a new Service Centre in Livingston, Scotland.  The Centre provides professional cleaning, decontamination, inspection and repair of kit for Fire and Rescue Services (FRS).

MSA Bristol
Currently, MSA Bristol is the only firefighting PPE manufacturer offering in-house managed services in the UK, via its two existing Service Centres in Bristol and London.  The company has seen demand for its managed services grow, as fire and rescue services across the UK are increasingly prioritising regular professional cleaning in order to protect firefighters from health risks associated with smoke contamination. The new Scottish Service Centre has been created in response to a major new managed services contract signed with Scottish FRS last year.

Scottish FRS
Scottish FRS is the UK’s largest Fire and Rescue Service with 6,660 firefighters operating out of 365 stations, and is the first to make use of the new Scottish Service Centre.  After being worn at an operational incident, PPE including fire tunics, trousers, hoods and gloves, are collected by MSA Bristol from key fire service hubs throughout Scotland. These garments are then thoroughly cleaned and de-contaminated, inspected for signs of damage or wear, and repaired if necessary, before being returned to Scottish FRS– all within seven days. 

The new centre
The Service Centre features top-of-the-range commercial 33kg Electrolux washers and driers, which are digitally-controlled and draw from a pre-heated water supply system to reduce cycle times and electricity usage.   Thanks to this swift and efficient new technology, the Centre has the capacity to handle up to 900 garments per week, with the service history of each and every item tracked via a unique bar code.

“Since opening, we have gradually implemented new systems and are at the point that we’ve really found our rhythm. We now have full responsibility for the Scottish FRS contract and the processes are running smoothly.  We have regular reviews to iron out any issues, and we’re delighted to be hitting our targets and meeting client expectations.”

Anton De Klerk, Manager at The Scottish Service Centre

“Regular cleaning, decontamination and repair of PPE is essential for providing firefighters with suitable protection. We have been using MSA Bristol’s managed services since March 2021 and are delighted that these services are now being delivered within Scotland.  The team have worked closely with us throughout the transition to ensure that the high levels of service and quick turnaround times are maintained.”

Roddy Mackinnon, Equipment Manager at Scottish Fire and Rescue

“In recent years, MSA Bristol has seen a significant increase in take up of Managed Services packages in the UK, partly due to convenience and competitive pricing, but also partly due to health concerns. Our new service centre in Livingston will enable us to handle more items of PPE to meet this demand, and by providing this service locally and reducing mileage, it is also a more environmentally responsible way to operate.”

Edward Shepherd, MSA Bristol’s Service Operations Director